📅 Customers
Getting Started 🧑🏫
Creating a Kactus client account
To obtain quotes and receive support with your search, you'll need to create a client account . We'll ask you to fill in a short form: If your compan...
Logging in to your Kactus account
To log in to the platform: Go to www.kactus.com Click the "Log in" button in the top right-hand corner of your screen If you organise events, click "...
Resetting your password
Passwords are encrypted and kept confidential at Kactus! If you've forgotten yours, click the button below. You'll then be able to enter the email add...
Deleting a client account
You can close your account if you no longer have any use for it. If you'd like to close it permanently, send an email to support@kactus.com letting ...
The support options offered by Kactus
On Kactus, you can choose to organise your events yourself and call on a Kactus expert whenever you need one, or hand over the entire organisation to ...
Create My Event 🚀
Create your event on Kactus
From the Kactus homepage, you can enter the preliminary details for your search: The location or name of the venue The type of event And the number ...
Request quotes for your event
Once you’ve found venues you like, submit a request to get quotes ✏️ Click "Request a quote" in the box on the right We recommend contacting at least...
Manage My Event 🤩
Communicate with service providers
Once a quote request has been submitted, a chat window with the service providers will automatically open: On this interface you will find: Details ab...
Update your search
After submitting your request on Kactus, you will start receiving quotes from each location requested. If your needs change in the meantime, have your...
Invite colleagues to join Kactus
You can add collaborators to your event, allowing them to modify your specifications, view quotes, or communicate directly with venues. Go to the "My...
Close an event
If your event is cancelled or you no longer need the booking for a specific date, cancel your request on Kactus: In your client dashboard, select the ...
Cancel an event
⚠️ If you have not yet signed a quote, you can simply close your request: Close an event . After confirming your event with a venue, it is possible t...
Contracting 📝
Requesting Changes to a Quote After It Has Been Signed
If you wish to revise an item in a quote you have signed (whether it has been confirmed or not), ask to have the content changed. We recommend that yo...
General Terms and Conditions of Sale on Kactus
The General Terms and Conditions of Sale (or GTCS) set out the terms for fulfilling the quotes you sign on Kactus. They cover, in particular, payment,...
Confirm your reservation
If the venue's quote suits your needs and you are ready to proceed, you can confirm your booking in under 2 minutes: In the chat area with the venue, ...
Submit a purchase order
If your company requires a purchase order for invoicing purposes, you must upload it to your account when confirming the quote. To be valid, the purch...
Billing 💰
Billing on Kactus
Kactus handles all billing for your events. Once you’ve signed your quote and the venue has confirmed your reservation, we take over to manage the eve...
Extend payment terms
If the payment deadlines listed on your quote are preventing you from confirming your reservation, ask the venue manager if they can be changed: Conta...